To the editor: Thank you for this and the other interesting articles about the ever-changing fast food industry (“McDonald’s bets on fancier chicken, AI drive-thrus and playful stores to keep diners coming,” June 2).
As a frequent drive-thru customer, I recommend one inexpensive but powerful expression: “Thank you!” I hear this in less than 50% of my McDonald’s visits; at Starbucks and In-N-Out, I hear it 100% of the time. Two tiny words make a difference.
Judy Seki, San Gabriel
